No Refund / No Return Policy
All sales are FINAL. Due to the personal and hygienic nature of wigs, hairpieces, and hair accessories, we do NOT offer refunds, returns, or exchanges under any circumstances. Please ensure you are completely satisfied with your selection before completing your purchase.
Custom Orders
- All custom-made wigs, hairpieces, and alterations require full payment before production begins.
- Once production has started, no changes, cancellations, or refunds will be accepted.
- Custom orders are made to your exact specifications and are non-transferable.
Repairs & Adjustments
- We offer repairs and adjustments for wigs purchased from Hair A La Mode.
- Damage from improper care, heat styling, coloring, or third-party alterations is not covered.
Appointments & Cancellations
- We require at least 24 hours’ notice for appointment cancellations or rescheduling.
- Missed appointments may be subject to a cancellation fee.
Shipping & Delivery
- We ship across Canada, US and internationally.
- Delivery times vary depending on destination and carrier delays.
- Hair A La Mode is not responsible for delays caused by postal services or customs.
- Shipping fees are non-refundable.
Privacy Policy
- Your personal information is collected only for the purpose of processing orders, bookings, and communication.
- We do not sell or share your information with third parties.
- By using our website or services, you consent to our privacy practices.
Terms of Service
- Hair A La Mode reserves the right to refuse service, update prices, or modify these policies at any time without prior notice.
- By purchasing from Hair A La Mode or booking an appointment, you agree to these terms and conditions.
